Managing Payment Details (RWS Workzone) and Support

Scope

• How to find, view, add, and update bank/payment details in RWS Workzone (for Freelancers, Group Workers, Agencies), Tipalti guidance for Private Individuals, and notification/support contacts.

1. Finding payment details in Workzone

• Log into RWS Workzone with your username/password.
• Go to the Profile tab → Payment Details.
• Note: Payment Details tab appears only after your first Purchase Order is issued and is only available for Freelancers, Group Workers, and Agencies. Private Individuals manage bank/payment details via Tipalti.

2. Viewing payment details

• The Payment Details tab shows records of payment details for RWS ordering entities you have worked with.
• If you worked with multiple entities, the view is summarized; expand the purple chevron next to an entity line to see detailed payment information.
• RWS may have existing payment details on file that are not displayed in Workzone for privacy/security; those details remain in use unless you request an update.
• If you previously added or amended payment details in Workzone they will be listed there.

3. Updating or adding payment details

• Steps:
  1. On Payment Details tab, select Add New Payment Details.
  2. Fill in required fields (mandatory fields marked with *).
  3. Select Submit Payment Details Change Request.
  4. Submitted changes go to RWS Finance for validation; you will be notified once processed.
• If changes are pending, a warning icon will display next to the entity name.
• If you do not see the Payment Details tab after receiving your first PO, email: [e-mail] for assistance.

4. Payment detail fields (common mandatory fields)

• Nickname (yes) — recognizable name for the bank details provided
• Bank Name (yes)
• Bank Country (yes)
• Bank Account Holder / Payee Name (yes)
• Type of account (yes) — savings or checking/current
• IBAN (yes) — when applicable
• SWIFT/BIC (8 or 11 characters)
• Local Account Number — for accounts in same country as RWS entity
• BIC / Routing Number / Sort Code — bank and branch identifier
• Bank Account Currency (yes)
• Intermediary bank details (optional) — country, SWIFT
• Additional Information — free text for clarifications

Important notes

• Any change to bank details requires Finance validation.
• Name on bank details must match the contracted/registered person assessed and contracted by RWS.
• If you receive a notification that a payment detail change request was submitted and you did not make it, contact your local Talent Manager immediately for investigation.

5. Tipalti (for Private Individuals)

• Private Individuals will be invited to register on Tipalti (invitation from [e-mail]).
• Tipalti lets you select available payment methods (PayPal, Global ACH, wire) and preferred currency depending on method/country.
• You do not need to send invoices if registered as a Private Individual; RWS prepares monthly payments and will notify you by email with the total and payment date.
• For Tipalti questions: [e-mail]
• See the RWS Tipalti Guide in your Workzone profile under Documents > Reference for details.

6. Further support

• For help with the invoicing process, contact your Talent Manager (contact details on your Home tab in Workzone).
• For rejected invoice questions, contact the invoice processing team (contact info appears at bottom of rejected invoice notification).
• For payment/invoice system support: [e-mail].
• For vendor onboarding / payment method updates: [e-mail].